Cancellation & refund policy
Last updated: [Effective date]
This policy covers Receipt Book's paid plans (Send, Get Paid and Business), sold by [Legal business name]. The Free plan costs nothing and needs no cancelling.
Cancelling
- Cancel any time from Settings → Plan → Cancel plan. No call or email needed.
- You won't be charged again. You keep your plan until the end of the month you've already paid for, then your account moves to Free.
- Your documents, customers and settings stay as they are. Only the monthly send limit changes (Free includes 10 sends a month).
- Deleting your account cancels your plan straight away.
Switching plans
When you switch to another paid plan, the new plan starts as soon as its first payment goes through, and the old plan stops at that moment. The unused part of the old plan's month isn't refunded or credited.
Refunds
Plans are billed monthly in advance, so we don't refund part-months after a cancellation. We will refund you in full when:
- you were charged twice for the same month;
- you were charged after cancelling;
- money left your account but the payment failed and your plan didn't start; or
- a fault on our side meant you couldn't use the paid features for most of a month.
Write to [email protected] within [Claim window, e.g. 30 days] of the charge with your account email and the payment ID from Razorpay's receipt. We'll reply within [e.g. 3 working days]. Approved refunds go back to the original payment method through Razorpay and usually reach you within 5–7 working days, depending on your bank.
Delivery of the service
Receipt Book is an online service; nothing is shipped. A paid plan is switched on in your account as soon as Razorpay confirms your payment, usually within a minute. If it hasn't changed after an hour, contact us at [email protected].
Contact
[Legal business name], [Registered address]
Email: [email protected] · Phone: [Support phone]